100% Pass 2025 Latest ITIL-4-Specialist-Create-Deliver-and-Support: ITIL 4 Specialist: Create, Deliver and SupportExam Review Guide
100% Pass 2025 Latest ITIL-4-Specialist-Create-Deliver-and-Support: ITIL 4 Specialist: Create, Deliver and SupportExam Review Guide
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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:
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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q33-Q38):
NEW QUESTION # 33
Which of the following involves consideration of the skills and availability of both internal and external resources?
- A. Build vs buy
- B. Swarming
- C. Triage prioritization
- D. Shift-left approach
Answer: A
Explanation:
Build vs buyinvolves evaluating the skills and availability of both internal and external resources to decide whether to develop a solution in-house or acquire it from an external provider.
NEW QUESTION # 34
Which statement about 'service integration as a service' isCORRECT?
- A. The service integrator provides services and manages other vendors
- B. The service integrator can be easily replaced by other vendors to leverage better pricing
- C. The service integrator does not deliver any services to the organization
- D. Multiple vendors provide the service integration and management function
Answer: A
Explanation:
Inservice integration as a service, the service integrator bothprovides servicesandmanages other vendors, ensuring seamless delivery across multiple suppliers.
NEW QUESTION # 35
An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool, and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays.
Which is the BEST action this team can take to address leadership's concern?
- A. Introduce additional sources of demand
- B. Compare the map to actual activities
- C. Automate repeatable work activities
- D. Determine where work is sitting in queues
Answer: B
Explanation:
Comparing the map to actual activitiesensures the value stream reflects reality, helping identify gaps, hidden delays, and inefficiencies that must be addressed to truly reduce incident resolution times.
NEW QUESTION # 36
How should roles and competencies be managed to adapt to rapid technological changes and market demands?
- A. By making it easier for employees to focus on one role
- B. By continually adapting roles to evolving organizational requirements
- C. By creating career paths dedicated to single technologies
- D. By focusing on increasing employees' technical experience
Answer: B
Explanation:
Roles and competencies should be managed by continually adapting them to evolving organizational requirements (C). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 3.3.2) advocates for flexible role definitions to respond to technological and market shifts, ensuring the service value system remains effective. This approach supports skill development and role evolution, unlike option A (rigid focus), option B (technology-specific paths), or option D (narrow technical emphasis). The guide emphasizes adaptability as a core competency.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.3.2 - Adapting Roles and Competencies.
NEW QUESTION # 37
An organization is moving from a process-based approach to a value-stream based approach for managing user issues.
Which of these activities should the organization do FIRST?
- A. Identify the activities which could be improved by the use of automation
- B. Consider how the service desk teams can be involved at an earlier stage in the creation of a service.
- C. Understand the situations in which incidents and service requests will be initiated
- D. Understand which steps contribute least to the support of the service
Answer: C
Explanation:
Understanding the situationswhereincidents and service requestsare initiated is the first step, as it defines how user needs trigger value streams and shapes the design of the overall support approach.
NEW QUESTION # 38
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